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Privacy Policy

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: Sarah Eynon
     

  • How we collect or obtain information about you: When you provide it to us by contacting us to sign up for our newsletter and when you book a consultation with us.

 

  • Information we collect name, contact details, IP address, information from cookies, information about your computer or device (eg. device and browser types), information about how you use our website (e.g what pages you have viewed), the time you viewed them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name.

  • How we use your information: for administrative and business purposes particularly to contact you and process orders you place on our website or face to face or over the phone, to improves our business website, to fulfil contractual obligations, to advertise our goods and services, to analyse your use of our website and in connection with our legal rights and obligations.
     

  • Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you, where required by law or to enforce our legal rights and we do not share personal information to third parties.
     

  • Do we sell your information to third parties: No

 

  • How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, the performance of a contract with you or our legitimate interests as a business).

 

  • How we secure your information: using appropriate technical and organisational measures such as storing your information on a secure computer,  encrypting payments you can make on our website using SSL technology, only granting access to your information where necessary.
     

  • Use of cookies and similar technologies: We do not use cookies on our website.
     

  • Transfers of your information outside the European Economic Area: we will only transfer your information outside of the European Economic Area if we are required to do so by law, where we do so, we will ensure appropriate safeguards are in place including safeguards used for data transfers outside of the European Economic Area e.g USA. The third parties we use who transfer your information outside of the European Economic Area have self certified themselves as compliant with the EU-US Privacy Shield.
     

  • Use of automated decision making and profiling: we do not use automated decision making and/or profiling.
     

  • Your rights in relation to your information

  • to access your information and to receive information about its use

  • to have your information corrected and/or completed

  • to have your information deleted

  • to restrict the use of your information

  • to receive your information in a portable format

  • to object to the use of your information

  • to withdraw your consent to the use of your information

  • to complain to a supervisory authority

 

  • Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information. Please do not submit sensitive personal information about you to us.
     

Our details

The data controller in respect of our website is Sarah Eynon of Be You! Wig Consultancy. You can contact the data controller by sending an email to sarah@beyouwigs.co.uk

If you have any questions about this Privacy Policy, please contact the data controller.

 

Information we collect when you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

We use a third-party server to host our website called WIX.

Cookies and similar technologies

We do not use cookies or similar technologies on our website

 

Information we collect when you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

 

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

The reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Contact form

When you contact us using our contact form, we collect your name and email address. We also collect any other information you provide to us when you complete the contact form including any optional information such as the nature of your enquiry.

 

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

 

Phone

When you contact us by phone, we collect your phone number and any information provided to us during your conversation with us.. We do not record phone calls.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so)

 

E-Newsletter

When you sign up for our e-newsletter on our website or opt to book a consultation from us by entering your name, email address and clicking subscribe or sending an email we collect your name, email address from the user when they sign up for the e-newsletter or if they request to book a consultation. 

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you our e-newsletter by signing up to receive it using the steps described above.

 

Transfer and storage of your information

We use a third-party service to send out our e-newsletters and administer our mailing list, Mail Chimp is our third-party provider, their privacy policy is available here: Mailchimp's Privacy Policy  Information you submit to subscribe for our e-newsletter will be stored outside of the European Economic Area on our third-party mailing list providers servers in the USA. For further information about your safeguards used when your information is transferred outside of the EEA see the section of this privacy policy below entitled Transfer of your information outside of the European Economic Area.

Third Parties

Sharing your information with third parties, which are either related to or associated with the running of our business, where it is necessary for us to do so.

 

Accountants

We share information with our accountants for tax purposes. For example, we share invoices we issue and receive without accountants for the purpose of completing tax returns and our end of year accounts.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority.

If we suspect that criminal or potential criminal conduct has occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that fraud or a cybercrime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

 

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

 

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

 

For ongoing compliance with laws, regulations and other legal requirements

We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation(s): legal obligations to disclose information that are part of the laws of England and Wales or if they have been integrated into the United Kingdom’s legal framework (for example in the form of an international agreement which the United Kingdom has signed).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: where the legal obligations are part of the laws of another country and have not been integrated into the United Kingdom’s legal framework, we have a legitimate interest in complying with these obligations.

 

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

 

Retention periods

Server log information: we retain information on our server logs for 3 months.

Order information: when you place an order for goods and services, we retain that information six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.]

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form, or phone we will retain your information for as long as it takes to respond to and resolve your enquiry, and for up to three months after which point we will delete your information.

E-Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.

 

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

  • [the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);

  • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);

  • whether we have any legal basis to continue to process your information (such as your consent);

  • how valuable your information is (both now and in the future);

  • any relevant agreed industry practices on how long information should be retained;

  • the levels of risk, cost and liability involved with us continuing to hold the information;

  • how hard it is to ensure that the information can be kept up to date and accurate; and

  • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

 

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;

  • using secure servers to store your information.

  • verifying the identity of any individual who requests access to information prior to granting them access to information;

  • [using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website.

  • only transferring your information via closed system or encrypted data transfers;

 

Transmission of information to us by email

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the European Economic Area

All of your information is stored in the following European Economic Area (EEA) countries: UK, for those subscribed to our e-newsletter then your information is stored in the USA using our third-party provider Mailchimp Inc. They use a safeguarding measure the EU-U.S Privacy Shield.

Other than to comply with any legal obligations to which we are subject (compliance with a court order, for example), we do not intend to transfer your information outside the EEA or to an international organisation. In the unlikely event that we are required to transfer your information outside the EEA (or to an international organisation) for such a purpose, we will ensure appropriate safeguards and protections are in place.

 

Server log information

Information collected when you visit our website is transferred outside of the EEA and stored on the servers of our third-party hosting company, Wix. 

Country of storage: the United Kingdom and the United States of America where the relevant servers which collect information in relation to your website are located and where the information is stored. These countries are not subject to an adequate decision by the European Commission.

Safeguard(s) used: Mailchimp Inc our third-party mailing provider has self-certified its compliance with the EU-U.S. Privacy Shield to transfer information to a country that is outside the EEA which is available here: EU:U.S Privacy Shield  Privacy Shield

[Contact form Information you submit to us via our contact form is transferred inside the EEA and stored on our third-party hosting provider (LCN) provider’s servers.  You can access their privacy policy here: LCN Privacy Policy

Country of storage: UK and USA where the relevant servers which collect information in relation to your website are located and where the information is stored. These countries are not subject to an adequate decision by the European Commission and the USA are safeguarded by the EU:US Privacy Shield Policy.

Safeguard(s) used: for our third-party e-newsletter provider which stores information submitted by our subscribe form has self-certified its compliance with the EU-U.S. Privacy Shield, click here to see details of the policy: EU:U.S Privacy Shield Privacy Shield

Email

Information you submit to us by email is transferred inside the EEA and stored on our third-party email provider’s servers. Our third party email provider is WIX.

Country of storage: UK is the country where the relevant servers which collect information in relation to your website are located and where the information is stored. This country is not subject to an adequacy decision by the European Commission.][5]

 

E-Newsletter

Information you submit to us when you sign up for our e-newsletter is transferred outside the EEA and stored on our third-party mailing list provider’s servers. Our third party mailing list provider is Mailchimp Inc. You can access their privacy policy here: Mailchimp Privacy Policy

Country of storage: The USA is the country where the relevant servers which collect information in relation to your website are located and where the information is stored. This country is not subject to an adequacy decision by the European Commission.]

Safeguard(s) used: [our third-party mailing list provider has self-certified its compliance with the EU-U.S. Privacy Shield] to safeguard the transfer of information from the e-newsletter. You can access information here:  EU:U.S Privacy Shield Privacy Shiel

 

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by sending an email to sarah@beyouwigs.co.uk

To request access to your information and information related to our use and processing of your information;

  • to request the correction or deletion of your information;

  • to request that we restrict our use of your information;

  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller);

  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and

  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
     

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: https://ico.org.uk/global/contact-us/

Further information on your rights in relation to your personal data as an individual

The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your information, including any limitations which apply, please visit the following pages on the ICO’s website:

You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

 

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.

These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

 

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.

If it is not possible to identify you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.

We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

 

Your right to object to the processing of your information for certain purposes

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by sending an email to sarah@beyouwigs.co.uk

  • to object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and

  • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;

  • sending an email to sarah@beyouwigs.co.uk, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

 

 

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

 

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

 

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

 

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by sending an email to sarah:beyouwigs.co.uk

 

 

Copyright, credit and logo

This Privacy Policy is based on a General Data Protection Regulation (Regulation (EU) 2016/769) (GDPR) compliant template provided by GDPR Privacy Policy. For further information, please visit https://gdprprivacypolicy.org

The copyright in this Privacy Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.

Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.

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